Have a question or need help? The support team at TRAPY PRIVATE LIMITED is here to assist you.
Registered Office
TRAPY PRIVATE LIMITED
Bhopal, Madhya Pradesh
India
Response Time
Email: Within 24–48 hours
Urgent/Safety: Within 2 hours
Go to My Rides, select the trip, and tap Cancel Booking. Refund eligibility depends on cancellation timing.
Eligible refunds are processed within 5–7 business days to the original payment method.
Use the SOS feature in the app, or email safety@trapy.in. Safety issues are reviewed within 2 hours.
Yes. All payments are processed through certified Indian payment gateways with PCI-DSS compliance.
Safety Emergency?
If you're in immediate danger, use the in-app SOS button or call police (100). For post-incident support, contact safety@trapy.in.
TRAPY PRIVATE LIMITED | Registered Office: Bhopal, Madhya Pradesh, India | trapy3004@gmail.com